Refund policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@fineartprinting.com. Please do not send anything before your return is approved. If your return is accepted, we’ll send you a return shipping label, the correct return address, and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if it is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Custom, special-order, and personalized items cannot be returned. We also cannot accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition in which you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We’ll notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days. Your bank or credit card company may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at sales@fineartprinting.com.